Rework Repair Ltd. Last reviewed November 2026.
At Rework, we value the privacy of our customers and are committed to protecting your personal information. This privacy policy outlines how we collect, use and safeguard the information you provide to us when you use our website and services.
Personal data
Under the UK General Data Protection Regulation (UK GDPR), personal data is any information relating to an identified or identifiable natural person: one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Information we collect
We collect various types of personal information when you use our website and services, including:
- Contact information: your name, email address, phone number and mailing address, so that we can contact you about your repair request and keep you updated on the status of your repair.
- Device information: the make and model, serial number, and any diagnostic information we gather during the repair process.
- Payment information: card or other payment details if you choose to pay by card or another electronic method.
Rework Repair Ltd requests only the information needed to provide the highest level of service to you. This website logs IP addresses and browser information for system administration and functionality. Logs may be analysed to improve the website. While user sessions are tracked, users remain anonymous: IP addresses are not linked to any personally identifiable information.
How we use your information
- To provide you with repair services and support.
- To communicate with you about your repair request and provide updates on its status.
- To process payments for our services.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
The information you provide about yourself or someone else when placing an order or making a request is used only to the extent necessary to complete that order or request. From time to time, Rework Repair Ltd may send information about our services to the email or mailing address you provided. To be removed from any mailings, contact us at info@reworkrepair.co.uk.
Rework Repair Ltd will not release personal information about you without your consent unless such action is necessary to comply with the law or legal process, or to protect the interests of Rework Repair Ltd or others.
How we protect your information
We take reasonable measures to protect the personal information we collect from unauthorised access, disclosure, alteration or destruction. We limit access to your personal information to those employees, contractors and agents who have a legitimate need to know it, and use appropriate security measures, such as encryption and access controls, to safeguard your information.
Sharing your information
We do not share your personal information with third parties, except as necessary to provide you with our repair and support services. We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing or shipping. We require these providers to protect the confidentiality and security of your personal information and to use it only for the purposes for which it was disclosed.
We may provide links to other websites for your convenience, but we do not control these third-party sites and their privacy policies may differ from ours. We cannot be held responsible for the privacy practices or content of external websites, and recommend that you review their privacy policies before providing any personal information.
This privacy policy applies solely to information collected by Rework Repair Ltd and does not cover information collected by any third-party websites or services that we do not control.